Frequently Ask Questions
Generally speaking, baskets provide many advantages for both the producer and the consumer. It permits us to more easily control our production since we can determine more accurately what needs to be grown. This effectively means less waste, since otherwise we must often overproduce in order to satisfy everchanging demands. For you, the consumer, it means that we can provide you fruits and vegetables at a lower cost for a higher quality and freshness.
Baskets also help reduce the time spend at the grocery trying to figure out what to buy, while assuring that a healthy dose of fruits and vegetables is always available.
Why buy from us? Simple! Our baskets offer more flexibility and variety than most. You can choose a wide range of formats, and manipulate the dates when you will receive the basket. This means that if you know that you will go on vacation for two weeks during the summer, but are unsure when, then you can order a bit less baskets, and move their delivery period around based on how your schedule evolves.
In terms of variety, we produce a wide range of fruits and vegetables, and are well known for our strawberies and blueberries. You can be sure that your basket will always be diverse.
- You first submit your form online or by mail, paying by cheque or by credit card. Other means of payment may be available, contact us for more information.
- During the season, if you decide to make certain modifications and have ordered online, you can shift your delivery weeks around, change which fruits or vegetables you no longer wish to receive or choose a new pick up location from within your account menu.
- The week before the delivery, you will be able to purchase additional products to your basket, including surpluses from our farm and other local producers. We will also offer products from bakers and the likes.
- On the day of delivery, we will bring you your order which you will then be able to transfer into another container. This is done an order to reduce waste from unecessary packaging. So don't forget to bring your bags or a box!
We will always try to include fruits with your vegetables. Varieties will vary based on the season. For a general idea of what you may receive, please take a look at our product page which list our main productions. However, we do produce much more, including lettuce, carrots, kale, onions, etc...
If you cannot pick up your basket on a given date and it is too late to change the week of delivery, you can send someone else to pick up your basket. To do so, phone us and give us the name of who will replace you.
If you know ahead of time that you will be unavailable for a given date, you can prevent such circumstances by adjusting your delivery dates from within your account page. Please note that a missed basket will not be reimbursed and will be considered lost.
Yes! All payments on this site pass through Beanstream (a canadian equivalent to PayPal). They utilize industry-leading technologies and protocols, are PCI level 1 certified (this represents the highest certification level), are compliant with government regulations and have pass various Canadian audit controls such as the CSAE 3416.
Our website never has direct access to your credit card number. Since we do not store such values into our database, it is impossible for a hacker to be able to gain acces to them. However, if you decide to sign up for the automatised payment system, we do store an encrypted value that is derived from your CVD (but not your credit card number). This is in fact done to provide a basic layer of security to your profile, preventing someone who gains access to your account from instantly committing unwanted purchases.
In the case where someone does gain access to your acount, knows your CVD, and you have activated the automatised system, the worst that can occur is that the imposter purchases items to your name for you to pick up. In such circumstances, you simply need to contact us as soon as possible, we will cancel the unwanted orders and reset your account.
If you have any other questions, please feel free to contact us and we will do our best to answer them.
Terms of service
By subscribing to our baskets, or by ordering products online, you understand that you are responsable for picking up your purchase at the choosen location during the approbriate delivery time. You will not be reimbursed for any missed deliveries on your part. You can however send someone to pick up your purchase or try to make an arrangement with us by contacting us at least three days before the delivery.
Orders concerning baskets may be cancelled two weeks prior to the first delivery; a 30$ cancelation fee will be charged. Other online purchases may be cancelled three days prior to delivery: a 10$ cancelation fee will be charged. Full refunds will be provided upon cancellation.
Some features on this site require registration. By registering, you agree to provide true, accurate, current and complete information about yourself. Some features on this site require use of a password. You are responsible for protecting your password. You agree that you will be responsible for any and all statements made, and acts or omissions that occur, through the use of your password.
If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, notify use immediately.
We do not store on our server any information from the user on this site that is not directly provided by the user themselves throught the means of forms. This means that all the information we do collect are given to us by you by your consent. All phone numbers and emails that we store or not shared with any third parties.
We may use tools from third parties, such as google analytics, to collect visitor data and analyze traffic on our site. This information helps us understand customer interests and helps us improve our website. Visitors can use Google Analytics opt-out browser plug-ins to prevent their data from being collected and used by Google Analytics.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses.
If you feel that this site is not following its stated information policy, we ask that you contact us immediately.
This site may contain links to other web sites operated by third parties. These links are provided as a convenience to you and as an additional avenue of access to the information contained therein. We have not necessarily reviewed all the information on those other sites and are not responsible for the content of those or any other sites or any products or services that may be offered through those or any other sites. Inclusion of links to other sites should not be viewed as an endorsement of the content of linked sites.
We reserve the right to update these policies at any time. We will do our best to notify users of significant changes to our policies, and we encourage users to check back on this page from time to time to check for updates.